Terms & Conditions

Images & Information
 
Whilst the we have taken care in the preparation of the contents of this website, this website and the information, names, images, pictures, logos, icons regarding or relating to the company and the products offered for sale, are provided on an as is basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
 
Please note that representations of the various products are limited in the resolution of the image and cannot give a fully accurate representation of the colours and shades of the items offered for sale due to the limitations of the process and any visual display unit, computer screen, monitor or other device used to view any or all images.
 
The company does not represent that the information contained in this website is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in the website or for any reliance placed by any person on the information.
 
The choices you make of items and goods for sale within the website are made using the information supplied within the website. We make very best efforts to ensure that all such information is correct and up to date but are not liable for any errors that may be included.
 
Some of the information and contents included in our website may be provided by third parties and therefore may not reflect our opinions or those of our directors, officers and employees. We are unable to accept any responsibility for the contents of any information or material outside our website, to which you may gain access from our website.
 
Credit/ Debit Card Details
 
When you place an order we will never request that credit/ debit card details are to be sent via e-mail, text message, or other unsecured means. Under no circumstances should you send your credit/ debit card details via e-mail.
 
We shall only collect credit card details via our secure online checkout pages or verbally via telephone, if a telephone order is placed, and shall take no responsibility for the security of credit/ debit card details provided by any other means.
 
Returns
 
If you do not receive goods ordered by you within 30 days of the date on which you ordered them please notify us by e-mail, or in writing.
 
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by emailing; with your name, address and order number or by writing to our offices; PO Box 370, Chorley, PR6 7XW, within seven working days of the delivery of the goods in question.
 
For further contact information, please refer to our contact page.
 
Cancellations
 
To cancel your order you must notify us by emailing; with your name, address and order number or by writing to our offices; PO Box 370, Chorley, PR6 7XW, or simply call us on 0845 2222 039 during our opening hours; 9:00am and 5:00pm GMT, Monday to Friday.
 
For further contact information, please refer to our contact page.
 
You may cancel your order at any time prior to your order being processed; orders are usually processed on the same day that they are made. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
 
Alternatively you may also cancel your order at any time after your order has been dispatched, but no later than seven working days after the day after you receive the goods, returning the goods to; Rock Croft Limited, Unit D1, 83 Bison Business Centre, Leyland, PR26 7QR.
 
You cannot cancel your order if the goods you have ordered are newspapers, magazines, or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered.
 
Note that a full refund will be provided for the original order value; however, it shall be your responsibility to pay the return costs. Alternatively, advise us of a date and time to collect the product from the order delivery address and we shall collect the goods, note that if we collect the goods we shall charge you the collection costs.
 
For all cancellations/ returns, we require you to obtain a proof of post from the Post Office, or similar, which if required, shall be provided to us as proof of return.
 
We reserve the right to cancel the contract between us if:
 
• We have insufficient stock to deliver the goods you have ordered;
• We do not deliver to your area; or
• One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
 
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.