Delivery Information

We will only deliver the goods ordered by you to the delivery address you give us at the time you make your order. You will usually receive email confirmation that your order has been shipped. All deliveries will usually require a signature on receipt.

We aim to ship all goods within two working days of receiving your order, for delivery addresses within the UK we normally suggest you should allow 3 to 5 working days for delivery, following the day on which the order is placed. We are sorry, but we cannot accept responsibility for any delay in delivery.

Deliveries to other countries may take longer depending on destination; Europe typically 7 to 10 working days, Rest of World typically 10 to 14 working days. We are sorry, but we cannot accept responsibility for any delay in delivery. 

Note that additional security checks may take place in certain countries. This may result in a delay in the delivery of orders to some countries. 

International orders may be subject to Customs inspections and/or fees based on each country's specific regulations. Rock Croft Limited is not responsible for these inspections or actions and the recipient will be responsible for any customs fees or taxes payable. 

Should the recipient refuse to pay these charges, you will be liable to pay the return costs for the goods. If the return cost exceeds the value of the goods and the option of abandoning/ destroying the goods is chosen, no refund will be given for the order. 

All items displayed on our website are in stock, if an error is made and the items are out of stock we will contact you directly. We will not send an alternative unless this is first agreed by you.

If you do not receive goods ordered within 30 days of the date on which you ordered then please notify us by e-mail, or in writing at our contact address.

Our normal postage and packing charges are £3.42 per UK delivery.